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Zoo Rules & Policies​​

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Zoo Rules

  • Adults are responsible for the safety of their children, and must be supervised at all times. Anyone under the age of 14 must be accompanied by an adult.

  • Alcohol, Pets, & Smoking are prohibited on premise. Big Joel's Safari is a smoke free environment which includes e-cigarettes.

  • For your safety and the welfare of the animals, please obey all posted signs and guidelines while remaining on the designated public sidewalks & paths

  • Running, taunting/ teasing animals, making loud noises, and horseplay are not permitted.

  • Throwing items at animals or into enclosures and placing cameras, GoPro® sticks, body parts, or any other item through or over exhibit barriers is strictly prohibited.

  • Only certain species may be fed and only animal feed sold at the park can be used. No other containers other than the souvenir feed cup provided may be used due to choking hazards. At no point should any visitor throw feed at animals/their exhibit or pour it on the ground.

  • Large coolers, lunches, & outside food are not allowed in the Zoo. You can get hand stamped for readmission, if you wish to eat a picnic lunch outside the zoo. 

  • Zoo Staff will remove anyone who violates Zoo Guidelines. We reserve the right to inspect anything that is brought into the zoo.

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Guest Services​​

  • Lost & Found: Please turn in or check for items in the Gift Shop

  • First Aid is located in the Gift Shop

  • Hand stamp for same day re-entry available in the Gift Shop

  • Restrooms are located next to the Gift Shop/ Pavilion Area

  • Snacks & Drinks available under Pavilion via vending machines. Guests are welcome to bring a picnic lunch to enjoy at our Picnic Area in Parking lot and not inside the zoo.

  • Food for the animals is available at our Gift Shop or Feed Station. YOU MAY NOT FEED THE ANIMALS ANY FOOD YOU BRING WITH YOU INTO THE PARK, which is why all outside food in prohibited inside the zoo. Unauthorized feeding may cause illness, injury, or death, and is in violation of the United States Department of Agriculture’s Rules & Regulations

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Disabilities Note

  • We are partially wheelchair accessible. The zoo is on natural terrain, which means there are slight inclines, gravel, and grass to manage. We not have wheelchair rentals.

  • Service Animals can only have access to our gift shop, birthday room, & pavilion area for the safety of our animals. 

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The following are prohibited for the safety & Welfare of our animals & guests:​

  • Use of tobacco & marijuana products, including e-cigarettes'/ vapes

  • Dogs or other pets. Service animals are only permitted in the gift shop and pavilion area. Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals under the Americans with Disabilities Act and not permitted inside the park.

  • Entering non-public areas

  • Balloons

  • Firearms and weapons

  • Drones, Lasers, Radio/ Music devices

  • Bicycles, Segway's, hoverboards, etc.

  • Glass bottles

  • Wearing a costume or mask that conceals the entire face if over 13 years of age.

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Policies:

  • Family-friendly attire is required (no profanity or graphic images). Shirt & shoes must be worn.

  • Refunds: Sorry, No refunds are given due to animal availability or weather

  • The zoo may take photos & videos of your party during your visit to our facility. These photos or videos may be used by the facility for both internal & public publications, including the zoo website & social media channels.

  • Personal video & photography are permitted, provided they do not interrupt the visitor experience for others.

  • Student/ Commercial filming must be approved by Zoo management in advance.

  • Distribution of any advertisements, handbills, products, or solicitation of funds or pledges of contributions within zoo property is prohibited.

  • Strollers and other personal belongings are left unattended at the owner's risk.

 

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